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The role is covered in the following locations: Birmingham, Derby, Liverpool, Leicester, Leeds, Manchester, Nottingham, Oxford, Sheffield

Role Overview

We are currently recruiting on behalf of a market leader providing a range of equipment for the pharmaceutical, medical device, biopharmaceutical and dietary supplement industries.

They are looking for a Field Service Team Leader to join their engineering team to guide and grow the service department.


Key Duties and Responsibilities

•  Looking after a team of 16 including 3 team leaders
•  Split management and hands on role based from Home/Office and in the field across the UK & occasionally Nordics
•  Scheduling and coordinating of FSE onsite work covering routine work, installations, and repairs.
•  Scheduling and coordinating of FSE and customer inhouse and onsite training.
•  Inhouse and onsite support to customers.
•  Inhouse and onsite support to engineers.
•  Dealing with customer and FSE escalations
•  Reviewing customer contracts requests with Sales/Admin.
•  Completing, facilitating and coordinating customer supplier questionnaires and quality assessments.


Person Specification

•  Management / team leader experience ideally within the scientific industry
•  Experience scheduling and coordinating daily tasks
•  Customer focused
•  Friendly and approachable
•  Full driving license
•  Willingness to travel


Package

•  Salary dependant on experience
•  Company car
•  Daily allowance
•  Credit card
•  Mobile phone & laptop
•  Overtime - paid or TOIL
•  3% employee 6% employer pension
•  Voluntary salary sacrifice
•  Death in service x3 salary after probation
•  25 days annual leave + Bank Holidays
•  No bonus
•  No on call - Monday to Friday


09 Aug 2022

Imogen Reader

Engineering Recruiter

imogen@zenopa.com 01494 818 006

Daniel Holmes

Specialist Recruiter

Daniel@zenopa.com 01494818002

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Tags

instrumentation    laboratory    scientific    team lead