Role Overview

As a Sales Account Manager, you are the representative of Tosoh brand to the customer. You operate as primary account management contact with customer account; with a focus to promote all Tosoh products, increase customer loyalty, secure retention, drive value expansion and improve economic profitability.
You act as trusted partner to existing customers and manage and drive development of accounts according to strategic account plan.

PRODUCTS: HbA1c Testing portfolio
TERRITORY: North East UK (Edinburgh to Nottingham)
CUSTOMERS: NHS & Private Clinical Laboratories

Key Duties and Responsibilities

- Promote and sell a portfolio of products and / or services and solution to existing and potential customers.
- Provides professional leadership in planning, organising, and controlling sales growth, continued account penetration, and customer satisfaction.
- Utilises strong product / market knowledge and sales experience to manage complex sales and resolve customer questions and concerns.
- Retains, extends, and acquires customers through effective identification of opportunities and the creation and implementation of solutions.
- Create, monitor and revise plans to ensure a substantive sales opportunity pipeline.
- Meet or over achieve Company targets.
- Maintain positive relationships with existing customer base.
- Develop new relationships with prospective customers.
- Provide operational assistance when necessary to maintain business continuity.
- Cooperate with Technical Support and Marketing teams to monitor and achieve customer satisfaction.
- Manage the preparation of bids and tenders with particular emphasis on establishing the organisation's trading terms and price proposals.
- Resolve customer complaints by investigating problems, developing solutions, making recommendations to management.
- Keep management informed by maintaining records on area and customer sales.
- Competitive Mindset. Monitor competition by gathering current marketplace information on pricing, products, new products, etc.
- Build image and brand in eyes of customer.
- Maintain professional and technical knowledge by attending designated training as and when required.
- Drives the sales process from approximately 2 years prior to tender.

Person Specification

- Master or Bachelor of Science or equivalent
- Ideally 3 years (or above) of sales experience with proven track record in IVD market , laboratory background is a plus
- English: excellent knowledge (mother tongue level)
- Excellent communication, presentation and negotiation skills
- MS Office, SAP (or equivalent)
- Drive for success and accomplishment
- Readiness to travel extensively with overnight stays as required
- Customer-orientation, flexibility and personal accountability

Package

Base salary up to £60,000 dependent on experience
Bonus of up to £10,000
Company car
iPhone, Laptop
Healthcare
Pension - up to 8%