Company Information

Would you like to be a part of a companys vision that is to improve the lives of animals and the people who care for them? This fundamental concept drives all that they do and forms the basis of their company culture, defining how they conduct themselves with their customers and within the industry. They are an established manufacturer that are a close knit team continuously growing within the veterinary space.

Key Duties and Responsibilities

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Responsibilities
Diagnose potential faults through talking to the customers
Plan an emergency service visit and advise the account manager so that visits can be scheduled with the customer
Visit site to correctly diagnose the issues
Fix emergency and non-routine issues in a timely manner
Liaise with other members of the Customer Success Team as necessary to ensure all issues can be rectified such as calibrating the magnet jointly
Carry out all routine maintenance visits in a timely manner in line with Customer Service Level Agreements maintaining and fixing all hardware to ensure that scanners continue to operate at optimum levels
Monitor the performance of installed systems revising maintenance schedules as necessary to ensure their continued effective performance.
Visit customer sites in all locations to perform system upgrades
Ensure that all emergency and routine repairs are carried out as cost effectively as possible
Ensure that all data is entered in a timely manner into appropriate systems e.g. Dynamics, to enable effective global communication

Person Specification

What they are looking for
Someone whom has electromechanical engineering experience that is enthusiastic to move into the veterinary industry as a field service engineer.

Package

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Salary dependant on experience
Company car
Pension
26 days holiday
Flexible working hours