The role is covered in the following locations: Cambridge

Company Information

Our client have reached technological leadership in diagnostic market thanks to their in-depth understandidng of ever-growing clinical demand for faster and more precise diagnosis. They focus on clinical diagnostic domains such as immunochemistry, HPLC based diabetes diagnosis and follow-up, thalassaemia screening and molecular biology.

Key Duties and Responsibilities

Providing support including but not limited to; installation, upgrades, demonstrations,
evaluations, basic operator training, troubleshooting, hotline support, problem solving and
maintenance of products and services by documenting; following-up and trace calls
according with Tosoh quality system procedures.
Deliver remote (e.g., telephone, online) technical troubleshooting and support services to
ensure that all products and services function properly.
Ensure the latest modifications and mandatory updates are carried out.
Ensure all preventive maintenances are performed in a timely manner and efficient way.
Compare test results with specifications and standards; record test results and data.
Partner cross-functionally and internally while maintaining positive relationships and ensure
issues are resolved efficiently.
Report activity using support tools software.
Proactively improve expertise through continuous learning.
Provide first level application support.
Manage and maintain correct accounting and usage of own spare parts - car stock.
Ensure compliance with the Code of Ethics, the Quality Management System, the Company
Policies and the Corporate Procedures.

Person Specification

Bachelor in Technology, Engineering or Electronics.
3+ years of relevant field service engineering experience in Clinical Diagnostics
Fluent in English
Position is located in the South-East region, ideally near London
Willingness to travel < 60%, also nationally
Strong analytical & problem solving skills
Customer - and service -oriented attitude
Excellent planning and organization skills
MS Office


Competitve base salary dependant on experience
5-8% bonus dependant on performance
BUPA health cover
Private life insurance
Pension (3% ee, 8% er)
Company car + fuel card included
A challenging position in a great small team with a can-do mentality.
The opportunity to bring your own ideas and skills to achieve the team goals.
The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.

06 Mar 2023

Albert Baines

Senior Engineering Recruiter 01494 818 008

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installation    maintenance    repairs    laboratory    scientific    engineering    clinical diagnostics    ivd    hospitals